|


Returns
15-Day Money Back Guarantee
CJ
Swag will always work with you on returns and exchanges. We have
a 15-Day Money Back Guarantee on the purchase and testing of one
cloth diaper. If you are interested in reading more, please visit
our Guarantee page.
Returns & Exchanges
If you have unused, unwashed, unaltered products
that are free of any pet contact and cigarette smoke, feel free
to return them within thirty days of purchase and receive your money
back minus a 10% restocking fee. Shipping fees will not be refunded
under any circumstances. If you are merely exchanging the product,
no stocking fee will be applied, although you will be responsible
for any additional shipping charges.
You will need to include with your shipment a copy of your receipt
with your name and shipping information as well as the date purchased
to ensure that you are within your required return time period.
In order for us to successfully process your refund, you will need
to submit a Return Merchandise Authorization
Form. Once it is submitted and your return has been
approved, you will be e-mailed back an RMA code. Your RMA Code must
be clearly written on the outside of your box for rapid processing.
If any of these items are missing or if the items returned are not
in the condition claimed by the customer, the package can be refused
and a refund may not be issued. Please be very clear and descriptive
about your diapers so we can ensure there are no issues with processing.
Defective Merchandise
If you have a defective product and the retailer you purchased
it from has seen and agrees that the diaper is defective, please
allow us to fix it for you. If the diaper cannot be fixed, you will
be sent a replacement diaper. You will need to submit an RMA
Form so that we can process your order expeditiously.
Please understand that we are not responsible for any products
that have not been cared for properly. Normal wear and tear is also
not something we can not be responsible for fixing. Diapers, unlike
regular clothing, are washed and worn on a daily basis and may not
withstand the extended use of a child. We do believe our products
are extremely well made and durable, so with the right care and
a fair rotation of diapers, you should not incur any issues. Hemp
is a strong fiber that will last for many years. It may get pinholes
and become very worn, but it will still perform beautifully regardless.
Hemp will absorb better and better until there is no hemp left to
absorb, so please do not fret from minor blemishes in the fabric.
Return Merchandise Authorization Form (RMA)
|