Returns

15-Day Money Back Guarantee

CJ Swag will always work with you on returns and exchanges. We have a 15-Day Money Back Guarantee on the purchase and testing of one cloth diaper. If you are interested in reading more, please visit our Guarantee page.

Returns & Exchanges

If you have unused, unwashed, unaltered products that are free of any pet contact and cigarette smoke, feel free to return them within thirty days of purchase and receive your money back minus a 10% restocking fee. Shipping fees will not be refunded under any circumstances. If you are merely exchanging the product, no stocking fee will be applied, although you will be responsible for any additional shipping charges.

You will need to include with your shipment a copy of your receipt with your name and shipping information as well as the date purchased to ensure that you are within your required return time period. In order for us to successfully process your refund, you will need to submit a Return Merchandise Authorization Form. Once it is submitted and your return has been approved, you will be e-mailed back an RMA code. Your RMA Code must be clearly written on the outside of your box for rapid processing. If any of these items are missing or if the items returned are not in the condition claimed by the customer, the package can be refused and a refund may not be issued. Please be very clear and descriptive about your diapers so we can ensure there are no issues with processing.

Defective Merchandise

If you have a defective product and the retailer you purchased it from has seen and agrees that the diaper is defective, please allow us to fix it for you. If the diaper cannot be fixed, you will be sent a replacement diaper. You will need to submit an RMA Form so that we can process your order expeditiously.

Please understand that we are not responsible for any products that have not been cared for properly. Normal wear and tear is also not something we can not be responsible for fixing. Diapers, unlike regular clothing, are washed and worn on a daily basis and may not withstand the extended use of a child. We do believe our products are extremely well made and durable, so with the right care and a fair rotation of diapers, you should not incur any issues. Hemp is a strong fiber that will last for many years. It may get pinholes and become very worn, but it will still perform beautifully regardless. Hemp will absorb better and better until there is no hemp left to absorb, so please do not fret from minor blemishes in the fabric.

Return Merchandise Authorization Form (RMA)